Refund Policy


At PictureToText.org, we value our users and aim to provide the best possible experience. However, we understand that situations may arise where a refund is requested. Please read our policy carefully to understand how refunds are handled.

1. Eligibility for Refunds:


Refunds may be granted under the following conditions:

  • Duplicate Payments: If you are accidentally charged more than once for the same plan.

  • Technical Issues: If our system fails to deliver the purchased service, and our support team cannot resolve the issue.

  • Service Not Delivered: If you made a valid purchase, but the service was never provided.

  • Unintentional Purchases: If you mistakenly subscribed to the wrong plan and did not use it.


Refunds will not be granted in the following cases:

  • If you purchased a plan but later realized it does not meet your needs.

  • If the service was used extensively before requesting a refund.

  • If dissatisfaction is due to expectations outside the scope of our described features.

2. Non-Refundable Cases:

  • Change of Mind: Refunds cannot be issued simply because you no longer wish to use the service. 

  • Partial Usage: If you have consumed a significant portion of your plan, refunds will not apply.

  • Misunderstanding of Features: All plan details are clearly mentioned on our pricing page. Please review before purchase.

3. Refund Process – Step by Step


If your refund request is approved, it will be handled as follows:

  • Request Received: Once you contact us, our support team will review your request within 24–48 hours.

  • Verification: We will check your account activity, payment details, and eligibility against this policy.

  • Approval or Rejection: You will receive an email confirmation about whether your refund has been approved or declined.

  • Processing: Approved refunds are initiated immediately, but it may take 5–10 business days for the amount to appear in your account (depending on your payment provider).

  • Deductions (if applicable): If the plan was partially used, deductions may apply for consumed queries or processing fees.

Contact Us

For refund-related inquiries, please reach out to our support team at: [email protected]

Our team will carefully review your request and respond promptly.